A suite of software products that include multiple integrated components commonly used in a call center. The suite provides organizations with virtually everything needed to perform all call center operations within a single platform.

Typically, a call center suite would include tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), outbound dialing, voice mail and other components.

Features

▶ Inbound, Outbound & Hosted Call Center Software

▶ ACD and Predictive Dialer

▶ PRI(E1/T1) and VoIP

▶ Skills-Based Routing

▶ Queue Prioritization

▶ High Availability Fail-Safe Call Recovery

▶ Predictive, Preview & Progressive Dialing

Hosted PBX Features

▶ Inbound Outbound and Blended call handling

▶ Broadcast and survey dialing

▶ Web-based agent application

▶ Web-based system administration

▶ USA, UK and Canada call compliance

▶ Wizard based configurations

▶ Ability to have agents operate remotely

▶ Full call recording

▶ Scalable to hundreds of seats

▶ VOIP trunks and standard Telco lines