Contact Centers & BPOs
Telephony for contact centers and BPOs
Dialer software, inbound numbers and outbound capacity from one partner — for in-office and remote agents.
Challenges
What we hear from contact centers & bpos
Multi-country programs
Clients need local and toll-free numbers in many markets.
Agent productivity
Idle time and manual dialing reduce output.
Regulation
Consent, DNC and abandon-rate rules differ by country.
Distributed teams
Agents work across sites and from home.
Use cases
Typical use cases
- Customer-service programs with toll-free numbers
- Consent-based outbound sales and collections
- Blended inbound/outbound teams
- Remote agent programs
Integration
Integration considerations
- CRM integration scoped per project
- SIP trunks to existing ACD or dialer platforms
- Softphones or SIP phones for agents
- Recording storage and retention policy
Compliance
Compliance considerations
- Consent and DNC list management
- Calling-hour and abandon-rate limits
- Recording notices and consent
- Accurate caller ID — spoofing is not permitted
FAQ
Can you supply numbers for each of our clients?
Yes, subject to availability and documentation per country.
Do you support remote agents?
Yes, through the web agent application and softphones.
Which dialing modes are available?
Preview, progressive and predictive modes, used within applicable laws.
Request a Consultation
Talk to a specialist
Describe your business and requirements, and we will suggest a practical setup.