Resources

Resource Center

Practical guides and answers to help you plan international voice, numbering, telephony and hosting.

Blog & Industry Insights

Explainers on numbering, route quality and hosting.

Answers about services, onboarding, numbers and support.

Interconnection details, rate-sheet formats and number-registration forms are shared directly with customers during onboarding.

Glossary

DID: Direct Inward Dialing — a phone number that delivers calls to a VoIP system.
Termination: Completing an outbound call to its destination network.
Origination: Receiving inbound calls from the telephone network.
SIP trunk: A virtual voice connection using the Session Initiation Protocol.
ASR: Answer Seizure Ratio — share of call attempts that are answered.
ACD: Average Call Duration (or, in contact centers, Automatic Call Distribution).
PDD: Post-Dial Delay — time from dialling to hearing ringback.
CLI: Calling Line Identification — the caller’s number shown to the recipient.
IVR: Interactive Voice Response — menus callers navigate with keypad or speech.
SBC: Session Border Controller — protects and manages VoIP traffic at a network edge.
VPS: Virtual Private Server — an isolated virtual machine with allocated resources.
RAID: Combining disks for redundancy or performance.

Talk to our team about voice, numbering, business telephony or hosting. We’ll help you scope the right solution and outline next steps.